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  • FAQs

  • What is InspectionPort?

    What is InspectionPort?

    InspectionPort is a secure, Web-based work site from which users can receive orders, send completed reports, and communicate with their clients. It is an integrated component of FNC's Collateral Management System®, used by many lenders.

    Is InspectionPort a vendor management company?

    No, InspectionPort is owned by FNC, Inc., a technology company. InspectionPort does not arrange or engage vendors on behalf of others.

    What is the difference between using InspectionPort and e-mail?

    Security and integration. Transferring reports by e-mail sends files across an unsecured platform to the recipient's inbox—a major security hazard. Since InspectionPort is a component of an integrated collateral management system, your sent report travels directly from your computer to your client for processing. Your report and any communication passed between you and your client via InspectionPort are sent on a secure https platform and can only be accessed by users within the client's management system who have permission to view the information.

    Does InspectionPort require any special settings on my computer?

    A minimum screen resolution of 1024 x 768 is recommended for optimum user experience.

  • Clients:

    How can I be linked to other lenders who use InspectionPort?

    Some lenders have agreed to share contact information, but not all. It is still your responsibility to sell your services to a potential client. However, you may wish to do the following:

    E-mail us at support@inspectionport.com. Let us know the lender with whom you'd like to work. If that lender has agreed to share contact information, we will pass that information on to you. You may request a registration key from them.

    Which clients use the FNC network?

    This is a representative list that does not include other major users who have asked us not to use their names.

    Allstate Appraisal
    American Reporting Company (ARC)
    Equity Solutions USA
    First Horizon/First Tennessee
    Frost Bank
    Investment Data Solutions (IDS)
    Just Valuation, Inc. (JVI)
    Landsafe
    Nationstar Mortgage
    SunTrust
    Title Source, Inc. (TSI)
    Union Bank of California
    Wachovia Settlement Services
    WaMu

  • Fees:

    This price schedule covers information regarding the fees and charges imposed directly by InspectionPort. The fees and charges for other products and services, including, for example, those for FNC's Collateral DNA products and services, such as Data Express, are found with those products and services.

    How much is the InspectionPort fee?

    As of January 12, 2009, the InspectionPort fee is typically $10 per completed and accepted report. However, there may be additional fees that are unique to each client. You will find your fee schedule for each client under Profile, Client List, and click on the fee schedule icon.

    Why does InspectionPort charge a fee? What's it for?

    The fee you are charged when your completed report has been accepted by your client covers receiving the order, accepting the order online, sending the report (no matter how many times you may need to send it), messaging, and technical support. If you do not receive orders on InspectionPort, there is no InspectionPort charge.

    Am I charged a fee for cancelled orders, orders I reject, or orders that the client sends back to me for adjustments?

    You are not charged a transaction fee for cancelled orders, orders that you reject, or even orders that are sent back to you by your client for adjustments. You are only charged a fee after a report has been accepted by your client as complete.

    What is a completed transaction?

    A completed transaction, as it relates to InspectionPort, is an order for inspection or valuation services that you receive that is completed as an inspection or valuation service report and submitted via InspectionPort (or other means) back to the client, which in turn accepts it as completed. Even if the report is delivered by other means (i.e. fax, email, etc.), the InspectionPort fee is due once the client institution accepts the report as complete.

    Typically, when you send the report back to your client and the client logs out the order with its collateral management system, you are then charged a fee.

  • Registration:

    Is there a registration fee for InspectionPort?

    InspectionPort has no registration, membership, or annual fees. Any real estate broker or property inspector may register with no obligation whatsoever.

    How do I register with InspectionPort?

    Registering with InspectionPort is a two-step process. First, choose a login ID and password by completing the form in the Sign Up section.

    Next, activate your account by clicking a link in a confirmation e-mail sent to you after signup. This ensures that the e-mail address you provided during signup was entered and stored correctly.

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